Ancestry.com and FTM2014
18 June 2014 at 11:54 am Eastern
From the best that I can tell, Ancestry.com is still having issues. From what I can tell, FTM2014, specifically, and probably other versions are impacted. You will see, or at least I am seeing, that I have No Internet Connection.
The folks at Family Tree Maker are aware of this issue and are working on it.
Russ
Um ... did they bite off a bit more than they can chew with all their new acquisitions? That's got to put a strain on their server farms. Sure hope they can get up and stay up and soon.
ReplyDeleteOops, I forgot to say Thank you, Russ, for keeping us updated!! (My bad.)
ReplyDeleteThanks Russ, Ancestry is basically up but I noticed my FTM2014 has no internet and I've been thinking it was my firewall. ....:-)
ReplyDeleteThank You Russ, I just got my FTM2014, and thought it was something I was doing or not doing. I'm sure they are working hard to get everything going again. I'll just go watch some of your tutorials and HOA and try to be patient.
ReplyDeleteThanks Russ, It is still an issue.
ReplyDeleteThe application on Ancestry the communicates with FTM2014 appears to be on it's way back up. It has been off line. It's not off line, as FTM2014 isn't giving the "Firewall" error message any longer, but the Places Workspace, the WebSearch Workspace, and online Help Center are not up yet.
ReplyDeleteI just checked (3:00am Eastern) so that should be good news. BUT we are still now able to access those workspaces from within Family Tree Maker. (probably ALL versions).
If I hear or see anything, I'll post an update.
Russ
Russ is there any update from Ancestry about FTM2014 error 'not connected'? I am still having that problem.
ReplyDeleteRay Burger
ReplyDeleteFrom all that I can tell, the service that communicates with FTM is up, so you shouldn't be seeing a Not Connected nor Firewall messages, but the Places and Web Search workspaces aren't working, nor the Online Help Center, from within Family Tree Maker.
Russ
Russ, I am still having problems. Lets me Go Online in FTM but will not let me log in so I can download my tree from Ancestry. Any ideas or info you could give me? Thanks~Michelle
ReplyDelete20 June 2014: 8:21pm Eastern - update from Facebook:
ReplyDelete"The team has been working on the FTM issues and we expect most, if not all, to be resolved within the next couple of hours. We ask for your patience for just a little while longer as we work to rollout these fixes and we will be updating you once the change has taken place and we have the ‘all clear’. More to follow."
Russ
Thank You, Thank You Cousin Russ for keeping us (me) updated. I was worried it was just me, I appreciate your patience also :)
ReplyDelete2:40am 21 June 2014
ReplyDeleteIt appears that FTM2014 and Ancestry.com are working again.
All if the issues that I was having are going.
Now back to my normally scheduled research time.
Russ
FMT3 is still not working on-line.
ReplyDeleteElizabeth McMurrey
ReplyDeleteYes, Ancestry is aware of this. I posted an update in my Community. [ Google+ Cousin Russ Genealogy Community ]
Russ
I'm running Win 8.1 and FTM 2014. I can connect to Ancestry but I'm still getting a sync error.
ReplyDeleteKathleen Newbill Have you compacted and backed up you file? And are all of you able to use the online features?
ReplyDeleteYes, I did those things multiple times and followed every instruction I could find on sync issues before I found out that the recent attack had impacted the sync feature. It's two days later now than your question, and Ancestry on FB is just saying they think they may have it solved, but I still cant sync. I'm going to wait until EVERYONE agrees everything works before I try again.
ReplyDeleteKathleen Newbill
ReplyDeleteI do think that the FTMM-3 issue has finally been resolved.
Please give it another try and let me know.
Thank you,
Russ
Thanks. Russ. I've been in touch with Ancestry's customer service and they told me it looks like they are still having intermittent problems and to try again tomorrow. Also that they would keep me updated. I'll let you know how it goes and pass along any updates. Thanks again for your help. I really appreciate you and Dear Myrtle and your service to the community.
ReplyDelete