Saturday, August 26, 2017

Perhaps you can help me restate a problem and advise me on how to report it.

Perhaps you can help me restate a problem and advise me on how to report it. It is an Ancestry error which when allowed to merge into an FTM database will create a family error.
The Ancestry index entryhttp://search.ancestry.com/cgi-bin/sse.dll?db=7602&h=77717401&indiv=try
for the Nelson Hinds family in 1900 US Census in Rangeley, Franklin, Maine
has combined two neighboring households. If this record is merged into a tree profile for Nelson Hinds in FTM without any correction, Annie Twombly appears as a wife of Nelson Hinds. This has resulted in several incorrect Ancestry Member Trees
Nelson ?? Hinds 38
Etta P Hinds 27
Pearl H Hinds 60
Harlon W Hinds 8
Agnes L Hinds 6
Lula A Hinds 3
Wallis L Twombly 47
Annie G Twombly 36
Nellie E Twombly 17
Katie I Twombly 15
Nabby F Twombly 13
Almina M Twombly 12
Carol E Twombly 9
Lucy M Twombly 3
Margueriti G Twombly 4/12
I have reported it to Ancestry using the "Report Issue" prompt, but I am not confident that it will reach the correct person, or that I explained it well enough.

I am truly grateful to have had the opportunity to learn best practices from your posts, and I fortunately do not add information to my tree without reviewing and editing first.
http://search.ancestry.com/cgi-bin/sse.dll?db=7602&h=77717401&indiv=try


1 comment:

  1. Leah Smith - Sorry, just seeing this.

    Two things. One your Hinds household covers two pages, which is a good thing.

    The issue is that with the Web Merge in FTM2017, it is merging the "next" household, that Twombly household.

    If you did the Web Merge, I would suggest that you go to the Family Tree Maker Live Chat and report it to them.

    support.mackiev.com - Live Chat service

    Let them work it out with Ancestry.

    Russ

    ReplyDelete

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