Now here's an interesting interaction I had with the friendly folks at Ancestry.com tech support. I've always had good luck with them. They answer within a reasonable amount of time and are consistent with their friendly, knowledgeable assistance. Until yesterday. Don't get me wrong, they were responsive but I managed to stump them.
It began with my Chapin family project. Someone asked to join my "Descendants of Deacon Samuel Chapin" Facebook page and I always check to make sure they are, in fact, a descendant of the Good Deacon.
When I tried to double check whether the Deacon was my own 8th or 9th great grandfather, I discovered, much to my surprise, that he was a 6th cousin 4 times removed of the wife of.....and on and on.
Curious to see how that happened literally overnight, I checked my FTM database and there he was correctly indicated as the 9th great grandfather as he should be. What happened between the last sync and the thousands of sync's I had done in the past.
Ancestry.com, I found out, doesn't have a category for "divorced" as FTM does. In a tree that I've had running for 16 or 17 years, suddenly I could only indicate "other." Since I've been a member since 31 Dec 1899 according to my profile (really...check yours out, too!) I can't believe that I missed this. So, I changed the status of my first wife from whom I was divorced in the mid-90's to "Other." Then the relationships that had been correct for the past 16 or 17 years suddenly fell into place
Two things: 1) Ancestry doesn't know why the relationships suddenly went berserk and 2) the tech support person who was assisting agreed completely that there should be a "Divorced" option in the relationship drop-down menu. After all, I told her, it's not a new concept! She said she'd put it into customer feedback/suggestions or something like that... We'll see what happens. At least I know that I am still the 9th great grandson of Deacon Samuel Chapin (1598-1675) and I can continue to be a member of my own Facebook page!
http://Ancestry.com
Dave Robison - Please remember that Relationships within Family Tree Maker are complicated AND may be reported differently depending on where you look.
ReplyDeleteSo, the Ancestry Maker Tree does NOT indicating the Divorce that FTM2014 is showing that you put into the Marriage Fact. I am guessing that many of the options in the Marriage series of Facts are NOT in an Ancestry Member Tree.
Russ
If Ancestry can't handle divorce, then this is going to blow their collective minds: independent.co.uk - World’s first baby born using new ‘three-parent’ technique
ReplyDelete